FAQ

Is this phone assembled in Vietnam like other brands?

Vsmart is the first mobile brand fully produced in Vietnam at VinSmart full production line factory in Hai Phong. The whole smart technology product ecosystems are researched - developed - produced

I lost Vsmart charger, can I buy it at Warranty Collection Pointt at VM+ stores?

Please go to Vsmart Care Point to buy a new charger because accessories is not currently being sold at VM+ Care

Who will do the data transfer for customer when exchanging for new phone? Are there any supporting tools or staff to help me?

Data is personal information so better you transfer yourself. If you do not know the steps to do, VinSmart staff will either guide you or help you do the

I want to turn off the Google's display function when swipe the screen from the main page to the right, what should I do?

Press and hold your finger on the home screen - select Home page settings - Show Google apps - turn

How to find the Vsmart Warranty Collection Point nearest to my address?

You can search the nearest VSM's Care Point in the Vsmart mobile application | Vincare Information section - select Vsmart Care point information. In the top Search bar, enter your location

How long is the warranty period for replacement spare parts by VinSmart?

The warranty period for replaced spare parts is 3

When the device is replaced due to manufacturer’s defective, the warranty period is calculated from the Warranty Activation date or the replacement time?

The warranty period is calculated from the date the device electronic warranty is

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