vấn đề thường gặp & giải pháp

Where can I use the Vsmart warranty for my phones?

Category: Situation

Where can I use the Vsmart warranty for my phones?


Can I use Vsmart phones oversea?

Category: Situation

Can I use Vsmart phones oversea?


I want to install SIM as desired: SIM 1 connected to the internet, SIM 2 used for calling - messaging, what should I do?

Category: Situation

I want to install SIM as desired: SIM 1 connected to the internet, SIM 2 used for calling - messaging, what should I do?


Will you have a safe space to keep my phone if I leave it in VM+ Warranty Collection Point? What will you do if my phone is lost? Will the data in my phone be lost after being warranted?

Category: Policy

Will you have a safe space to keep my phone if I leave it in VM+ Warranty Collection Point? What will you do if my phone is lost? Will the data in my phone be lost after being warranted?


I want to switch mode to be silent immediately or according to the set time of the day like meeting - silent - sleeping to avoid being disturbed, what should I do?

Category: Situation

I want to switch mode to be silent immediately or according to the set time of the day like meeting - silent - sleeping to avoid being disturbed, what should I do?


In case I lost my phone, how do I lock it or delete data on my phone to secure information?

Category: Situation

In case I lost my phone, how do I lock it or delete data on my phone to secure information?


Why is Vsmart warranty period only 18 months but not 24 months?

Category: Policy

Why is Vsmart warranty period only 18 months but not 24 months?


If the replacement device is still defective, how will it be handled? Is there a limit to the number of replacement? Can I return the device?

Category: Policy

If the replacement device is still defective, how will it be handled? Is there a limit to the number of replacement? Can I return the device?


My phone has been purchased and used for a few days but I have not seen warranty information at Vsmart application, what should I do?

Category: Situation

My phone has been purchased and used for a few days but I have not seen warranty information at Vsmart application, what should I do?


I can't set the wallpaper as desired because the wallpaper tends to be pulled out when choosing "set wallpaper", what should I do?

Category: Situation

I can't set the wallpaper as desired because the wallpaper tends to be pulled out when choosing "set wallpaper", what should I do?