vấn đề thường gặp & giải pháp

I want to block some advertising phone numbers that bother me, what should I do?

Category: Situation

I want to block some advertising phone numbers that bother me, what should I do?


Why does VinSmart issue exchange policies for a new device if found defective within the first 101 days?

Category: Policy

Why does VinSmart issue exchange policies for a new device if found defective within the first 101 days?


Is the price of Vsmart phones the same or different among stores?

Category: Product

Is the price of Vsmart phones the same or different among stores?


I want to know the MAC address of the phone, where can I check?

Category: Situation

I want to know the MAC address of the phone, where can I check?


The 101 day 1-for-1 exchange policy is calculated from the date of purchase or from the Warranty Activation Date?

Category: Policy

The 101 day 1-for-1 exchange policy is calculated from the date of purchase or from the Warranty Activation Date?


I want to bring the faulty device to the Warranty Collection Point to return (but I don't want to change for new device), does Vinsmart has policy for returning?

Category: Policy

I want to bring the faulty device to the Warranty Collection Point to return (but I don't want to change for new device), does Vinsmart has policy for returning?


What accessories is included inside Vsmart phone box?

Category: Product

What accessories is included inside Vsmart phone box?


Where can I buy Vsmart phones? Can I earn points for VinID account when I buy?

Category: Situation

Where can I buy Vsmart phones? Can I earn points for VinID account when I buy?


My phone is defective but there are signs of old, scratched, non-impacted, will the device still be eligible for the 1-0-1 policy?

Category: Policy

My phone is defective but there are signs of old, scratched, non-impacted, will the device still be eligible for the 1-0-1 policy?


If the faulty product is accepted for replacement, can I change it to another color or another model with higher value?

Category: Policy

If the faulty product is accepted for replacement, can I change it to another color or another model with higher value?