FAQ

What is the colors of Vsmart products?

Category: Sản phẩm

The products are currently available in these colors:

  • Joy 1: white, black
  • Joy 1+: blue, black
  • Active 1: white, black
  • Active 1+: blue, black, pink 
  • Bee : blue, black
  • Star : orange, black, blueJoy 2+


If my device had screen protector or back cover, will the device still be eligible for the 1-0-1 policy?

Category: Policy

VinSmart technicians will directly check the fautly products, if it meets exchanging conditions under the 1-for-1 exchange policy, it will be


What is the colors of Vsmart products?

Category: Product

The products are currently available in these colors:

  • Joy 1: white, black
  • Joy 1+: blue, black
  • Active 1: white, black
  • Active 1+: blue, black, pink
  • Bee : blue, black
  • Star : orange, black, blueJoy 2+ : red,


I want to rotate the icons on the home screen and change the default icon shapes on it, what should I do?

Category: Situation

You press and hold your finger on the home screen - select Home page settings:

• Change icon shape.

• Allow rotating the main


My device is defective, can I change for a new in box one?

Category: Policy

If found defective caused by the manufacturer, VinSmart will replace your product with the new one, either full box or the device only depending on cases equivalent to the replaced one (same type,


I want to use SMS (Messages) on my personal computer, how do I do it?

Category: Situation

You do the following:  

• Login:https://messages.android.com/ Show QR code information  

• Go to the " Messages " application, tap the right 3 dots - tab Messages for WEB - tap QR code


I want to block some advertising phone numbers that bother me, what should I do?

Category: Situation

Select the Call icon - Tap the 3 dots on the upper right corner - go to Setting - select "Blocked number". 

After that, the blocked phone number cannot call the phone that blocked the number.


Why does VinSmart issue exchange policies for a new device if found defective within the first 101 days?

Category: Policy

Vsmart offers the 1-for-1 exchange policy to maximize your benefits and serve as a commitment to quality: within 101 days from the warranty activation date, if found defective that caused by the


Is the price of Vsmart phones the same or different among stores?

Category: Product

You can only earn points for your VinID account if you buy Vsmart at Vinpro and