FAQ

I want to block some advertising phone numbers that bother me, what should I do?

Category: Situation

Select the Call icon - Tap the 3 dots on the upper right corner - go to Setting - select "Blocked number". 

After that, the blocked phone number cannot call the phone that blocked the number.


Why does VinSmart issue exchange policies for a new device if found defective within the first 101 days?

Category: Policy

Vsmart offers the 1-for-1 exchange policy to maximize your benefits and serve as a commitment to quality: within 101 days from the warranty activation date, if found defective that caused by the


Is the price of Vsmart phones the same or different among stores?

Category: Product

You can only earn points for your VinID account if you buy Vsmart at Vinpro and


I want to know the MAC address of the phone, where can I check?

Category: Situation

You go to Settings - System - About phone - Status - MAC address of


The 101 day 1-for-1 exchange policy is calculated from the date of purchase or from the Warranty Activation Date?

Category: Policy

The 1-for-1 exchange period is caculated from the date the device electronic warranty is activated. For other cases, it may be referenced from the date you buy the device (as long as you can


I want to bring the faulty device to the Warranty Collection Point to return (but I don't want to change for new device), does Vinsmart has policy for returning?

Category: Policy

Vinsmart does not offer a policy for returning device but supports replacement or warranty if found defective. If you still want to return phone, please contact the authorized dealers that sold the


What accessories is included inside Vsmart phone box?

Category: Product

Accessories sold with the Vsmart phone include: charger, charger cable, headset, case, a basic product user manual and a SIM ejector


Where can I buy Vsmart phones? Can I earn points for VinID account when I buy?

Category: Situation

All Vsmart phones are currently being sold at various electronic supermarkets or stores such as Vinpro, Vien Thong A, Nguyen Kim, Dien May Cho Lon, Viettel, FPT, etc, or online on Adayroi.com or


My phone is defective but there are signs of old, scratched, non-impacted, will the device still be eligible for the 1-0-1 policy?

Category: Policy

VinSmart technicians will directly check the fautly products, if it meets exchanging conditions under the 1-for-1 exchange policy, it will be


If the faulty product is accepted for replacement, can I change it to another color or another model with higher value?

Category: Policy

The 1-for-1 exchange policy is applicable for same color and same type replacement only. If you want to change to another type/color, you can contact authorized dealers (supermarkets or